Terms Of Use

Use of the City’s website is subject to the following terms and conditions of use.

Website Terms Of Use

Our terms of use consist of our disclaimer, privacy policy and copyright statement. You can find the disclaimer and copyright statement below; please find our privacy policy on its separate page.  

Use of the website and associated City online applications signifies that you agree with these terms of use. If you do not agree to be bound by these terms of use, please do not use this website or associated City applications.

Disclaimer

The information contained in this website is provided by the City of Cape Town and is for general information only. Whilst we strive to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of information on the website or the information, products, services, or related graphics contained therein for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Every effort is made to keep the website running smoothly. However, the City of Cape Town takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Our applications are best viewed using the latest versions of the following web browsers, Internet Explorer 11, Chrome 72+, Firefox 65+ or Safari 12+. Always ensure you download the most up-to-date version of your browser for optimal use of our website and applications.

The e-Services application does not support mobile phone or tablet access – please use your laptop or desktop instead.

Links Disclaimer

In this website you are able to link to other websites that are not under the control of the City of Cape Town. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

In no event will the City of Cape Town be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of the use of this website or of a link from this site to any other website.

Copyright

This website and its content is copyright of the City of Cape Town – © City of Cape Town. All rights are reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited, other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge our website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Should such permission be granted, then each such reference must acknowledge that the information resides at and is the property of the City of Cape Town. Send enquiries to webmaster@smartcompact.co.za.

The information created by the City of Cape Town on this site is the property of the City. Unless otherwise specified, permission to include URL references to this information for non-commercial purposes is granted, provided that each such reference acknowledges that the information resides at and is the property of the City of Cape Town.

Social Media

The City is online from 09:00 – 18:00 Mon – Fri and 10:00 – 14:00 on Weekends and Public Holidays. Outside of these times, visit www.smartcompact.co.za/contact or report a service delivery issue online at www.smartcompact.co.za/servicerequests.

The City of Cape Town official social media accounts are;

We encourage all residents who engage with us on social media to read carefully as anyone who comments, likes, shares and reacts to our content indicates you accept these Terms and Conditions of use.

1. Introduction

Our social media accounts are operated under the direction and control of the City of Cape Town. All references to ‘our’, ‘us’, ‘we’ or ‘company’ within this policy and within the opt-in notices are deemed to refer to the City of Cape Town.

2. Your Personal Information

The information and content you may provide us for publication may constitute personal information, which you acknowledge was provided freely and voluntarily for publication on social media. You warrant that you are lawfully entitled to provide and publish the information provided and the information provided is true and correct in every respect and indemnify us against claims by third parties in relation to the information provided.

3. Communication

By ‘liking’ our pages or following our accounts, you fully understand and clearly consent to receive posts on your newsfeed and other forms of communication. However, you have the option to opt-out of receiving further communication from us by unliking and unfollowing our page.

4. Post Policy

The comments, opinions and images posted by our followers on social media do not reflect the opinions of the City of Cape Town. Posts will be deleted if they contain:

  1. a) Any content which includes profanity, is abusive, racist, sexist, homophobic, vulgar, obscene, pornographic, offensive, harassing, hateful, threatening, defamatory, indecent, or that promotes illegal activity;
  2. b) Any content which is a violation of the City of Cape Town’s intellectual property;
  3. c) Any content which is deceptive, misleading or unfactual;
  4. d) Any information posted with the purposes of inciting violence or unrest;
  5. e) Any content which includes spam or links to third party sites; and
  6. f) Any content which aims to solicit passwords or personal information from any other follower of the page.

6. Your acceptance

Engaging with our accounts, by liking, commenting, reacting and sharing our page and content indicates your acceptance of these Terms and Conditions.

7. Opt-out

At any time, you are free to unlike our pages or unfollow our accounts (and therefore cease to receive any communication from us). Simply click the ‘Unlike’ or ‘Unfollow’ option on our page.

The City reserves the right, at its sole discretion, to delete or hide the content, and ban any person who contravenes these guidelines.